Terms & Conditions
By using www.shoppingbag.lk (hereinafter called and referred to as “shoppingbag.lk” or the “Site”), you agree to these conditions. Please read them carefully. If you do not wish to be bound by these Terms and Conditions, You may not access or use this website or its Service. If you utilize the Service in a manner inconsistent with these Terms and Conditions, Colombo Premier Ventures (Pvt) Ltd (hereinafter called and referred to as “CPV”), the company who manages and owns this website www.shoppingbag.lk, may terminate your access, block your future access and/or seek such additional relief as the circumstances of your misuse. CPV may modify the Terms and Conditions at any time, and such modification shall be effective immediately upon posting of the modified Terms and Conditions. You agree to review the Terms and Conditions periodically to be aware of such modifications and your continued access or use of the Service shall be deemed your conclusive acceptance of the modified Terms and Conditions.
Please review our Privacy Notice, which also governs your use of shoppingbag.lk Services, to understand our practices.
When you visit the Site or send e-mails to us, you are communicating with us electronically. You thereby consent to receive communications from us electronically. We will either communicate with you by e-mail or post notices on the Site. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Trademarks and Copyright
All content included in or made available through shoppingbag.lk, such as graphics, logos, page headers, button icons, scripts, and service names are registered or unregistered trademarks or trade names of CPV, its affiliates or its Partners in Sri Lanka and/or other countries. The “shoppingbag.lk” and the “CPV” trademarks and/or trade names may only be associated with its products and services and may not be used in connection with any other products and/ or services, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits shoppingbag.lk or CPV. All other trademarks not owned by CPV or its Partners or its vendors that appear on this Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by CPV its vendors or its Partners. All content included on this Site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the exclusive property of CPV, its Partners or its vendors and such content is protected under the Intellectual Property Act of Sri Lanka No 36 of 2003.
License And Site Access
Subject to your compliance with these Conditions of Use and your payment of any applicable fees, shoppingbag.lk or its content providers grant you a limited, non-exclusive, non-transferable, non-sub-licensable license to access and make personal and non-commercial use of shoppingbag.lk services. You may print and download (page caching) or portions of material from the different areas of the Service solely for your own non-commercial use. This license does not include any resale or commercial use of any shoppingbag.lk Service, or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of any shoppingbag.lk Service or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. All rights not expressly granted to you in these Conditions of Use are reserved and retained by CPV, or its licensors, suppliers, publishers, rights holders, or other content providers. No shoppingbag.lk Service, nor any part of any shoppingbag.lk Service, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of shoppingbag.lk. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of shoppingbag.lk without express written consent. You may not use any Meta tags or any other "hidden text" utilizing shoppingbag.lk's name or trademarks without the express written consent of CPV. You may not misuse the shoppingbag.lk Services. You may use the shoppingbag.lk Services only as permitted by law. The licenses granted by CPV terminate if you do not comply with these Terms and Conditions of Use.
If you use this Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. Furthermore, you are responsible for any and all activities that occur under your account or password. You authorize CPV to assume that any person using the Site with your password and user name either is you or is authorized to act for you. You agree to notify CPV immediately of any unauthorized use of your account or any other breach of security. CPV will not be liable for any loss that you may incur as a result of someone else using your password or account either with or without your knowledge. However, you could be held liable for losses incurred by CPV or another party due to someone else using your account or password. shoppingbag.lk does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under the age of 18, you may use shoppingbag.lk only with involvement of a parent or guardian. CPV and its Partners reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
CPV attempts to be as accurate as possible. However, CPV does not warrant that product descriptions or other content of any product/ service is accurate, complete, reliable, current, or error-free. If a product/ service offered by CPV is not as described, you may immediately contact our customer support at firstname.lastname@example.org or 0770790555, and CPV at its' discretion shall provide you with a replacement/ alternative product for same value or provide you with a refund.
Reviews, Comments, Communications, and Other Content
Visitors may post reviews, comments and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address; impersonate any person or entity, or other content. CPV reserves the right (but is not obligated) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant CPV a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant CPV and sub licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify CPV for all claims resulting from content you supply. CPV has the right but not the obligation to monitor and edit or remove any activity or content. CPV takes no responsibility and assumes no liability for any content posted by you or any third party.
CPV respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please report in the manner prescribed below.
Risk Of Loss
All items purchased from shoppingbag.lk are made pursuant to a delivery contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
The list price displayed for products on our website may or may not represent the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The list price may or may not represent the prevailing price in every area on any particular day. Where an item is offered for sale by one of our Vendors, the list price may be decided by CPV at their discretion. Despite our best efforts, a small number of the items in our catalog may be incorrectly priced. If an item's actual price is higher than our stated price, we will, at our discretion, contact you for further instructions, before delivery or cancellation of your order and notify you of such cancellation. Please note that this policy applies only to products sold and delivered through the Site. Unless otherwise specified all prices shall be listed in Sri Lankan Rupees (LKR).
Shoppingbag.lk offers variety of options for you to do payments for your purchases.
Credit / Debit Cards
You can use your Credit Cards or Debit Cards (Your bank should support paying by Debit card online) which can be VISA, MasterCard or AMEX, to pay for the items you wish to purchase from our store.
Cash on Delivery
You can choose Cash on Delivery for orders less than Rs.2,000. You can do the payment by Cash once you receive your order from our courier partners.
If you are Mobitel customer, you can use your mCash account to pay for your orders. You just need to have enough credit in your mCash wallet.
If you are a Dialog customer, you can use your eZcash account to pay for your orders. You just need to have enough credit in your eZcash wallet.
COD (Cash on Delivery; pay cash when product/s is/are delivered to you)
All orders are subject to confirmation from CPV and have upper limit of LKR 2,000 per order. A staff from Customer Experience will contact you to confirm the Order. You cannot cancel the order or refuse to pay when the product/s are delivered to you after your confirmation. Any variation in upper limit is at the discretion of CPV.
Delivery of Products
Products must be thoroughly inspected before accepting. If the product is damaged or any parts are missing, you must immediately inform the delivery person and not accept the product. If you accept we consider that the product was in good condition and returns/ refund requests will not be accepted by CPV. Delivery time is generally 2 to 5 business days, however times could vary depending on the product and CPV cannot be held liable for any delays. Further, CPV cannot be held liable for any delays by the courier companies.
-Please ensure to check your ordered product/s for any physical damages prior to accepting the delivery. Please do not accept delivery if there are any damages.
-Colombo Premier Ventures will not be liable for goods which are damaged in transit if the Proof of Delivery (POD) is signed and the goods are accepted.
-Please pick up products ordered under the ‘Pickup from Store’ option within 1 week from the date of purchase.
-Colombo Premier Ventures will not bear responsibility for the condition of the products which are not collected within 1 week, and CPV reserves the right to dispose the product/s if not collected within one month.
Return, Refund, Cancellation Policies
There shall not be any refunds/returns affected via the Site directly. Products and Services that require refunds/returns are to be directly negotiated with Customer Care Team of shoppingbag.lk. However cancellations (for e.g. due to an error in software application) may be effected via the Site provided that the product or service was not processed as at the point of cancellation. In any case of refunds requested by the customer due to his/her own mistake/fault, a processing fee of 5% will be charged during the refund process. Furthermore, unless mentioned otherwise, shipping/delivery fee will not be refunded in case the customer wants to pick up an order that was initially paid for delivery.
Refunds are processed normally within 10 working days by CPV (processing times shown in table below) but due to the current market situation, the refund process will take much longer than anticipated . Further processing back to your credit card may require additional time depending on the bank/ institution for which CPV cannot be held liable.
approx 10 days to
process (update: currently delayed)
Back to Card (Visa/Master & Amex)
approx 10 days to process and 7 days to get realize
(update: currently delayed)
approx 10 days to process and 7 days to get updated
eZ cash refunds
approx 10 days to process and 7 days to get updated
The approximate delivery period of the preorder products are mentioned in each product. It normally varies between 3 – 8 weeks depending on the country of origin. Due to the current importation restrictions, the exact delivery date cannot be confirmed. Cash on delivery is only available for orders below Rs.2,000. For orders above Rs.2,000, processing of the order will only commence once the total amount is paid by card or by bank transfer. Paid preorders are not eligible to be cancelled or refunded once goods are shipped from the country of origin.
Unavailability of Product / Product Out of Stock
In the event of a stock unavailability, shoppingbag.lk will inform the customer within 3 working days, and the payment can be refunded within 10 working days.
Customer acknowledges and agrees that the only remedy available for unavailability of product is the refund of the money paid.
Placement of an order including the payment of the order value by the Customer will be construed as an offer. When you place an order to purchase a product from us, you will receive an e-mail confirming receipt of your order and containing the details of your order (the "Order Confirmation E-mail"). The Order Confirmation E-mail is acknowledgement that we have received your order and has been passed for processing and does not confirm acceptance of your offer to buy the product(s) ordered. We only accept your offer, when we have commenced delivery of the product from our warehouse/store.
Parties other than CPV, their Partners and Vendors may operate stores, provide services, or sell product lines on this Site. In addition, we provide links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their Web sites. CPV does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.
Disclaimer Of Warranties and Limitation Of Liability
This Site and all information, content, materials, products (including software) and services included on or otherwise made available to you through this Site are provided by CPV or its Partners on an "as is" and "as available" basis, unless otherwise specified in writing. CPV and its Partners make no representations or warranties of any kind, express or implied, as to the operation of this Site or the information, content, materials, products (including software) or services included on or otherwise made available to you through this Site, unless otherwise specified in writing. You expressly agree that your use of this Site is at your sole risk. To the full extent permissible by applicable law, CPV and its Partners disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. CPV and its Partners do not warrant that this Site; information, content, materials, products (including software) or services included on or otherwise made available to you through this Site; their servers; or e-mail sent from the Site are free of viruses, or other harmful components. CPV and its Partners will not be liable for any damages of any kind arising from the use of this Site or from any information, content, materials, products (including software) or services included on or otherwise made available to you through this Site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.
The Site and the Terms and Conditions herein contained shall be governed and construed in accordance with the laws of Sri Lanka. By accessing the Site, you agree that the laws of Sri Lanka will govern all matters relating to the Site without giving effect to any principles of conflict of laws.
You agree that any legal action, dispute or proceeding between CPV and you for any purpose concerning the Terms and Conditions or in relation to your visit to the Site or the products you purchase through the Site or the parties’ obligation hereunder shall be governed by the Arbitration Act No 11 of 1995 in Sri Lanka. Any cause of action or claim you may have with respect to the Services must be commenced within one (01) year after the claim or cause of action arises or such claim or cause of action is barred.
Site Policies, Modification, and Severability
Conflict Of Terms
If there is a conflict or contradiction between the terms and conditions in shoppingbag.lk and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module in shoppingbag.lk shall prevail in respect of your use of the relevant section or module of the website.
You can contact us on the below for any further queries or any difficulty you may have with the Site.
Colombo Premier Ventures (Pvt) Limited
Contact Numbers: +94 770 790 555
Notice and Procedure for Making Claims of Copyright Infringement
If you believe that your work has been copied in a way that constitutes copyright infringement, please provide CPV's copyright agent the written information specified below. Please note that this procedure is exclusively for notifying CPV that your copyrighted material has been infringed.
An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
A description of the copyrighted work that you claim has been infringed upon;
A description of where the material that you claim is infringing is located on the site;
Your address, telephone number, and e-mail address;
A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
CPV’s Copyright Agent for notice of claims of copyright infringement on its Site can be reached as follows: